Responsible Gaming at o88 — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

For the vast majority of our players in Bangladesh, o88 is a source of genuine entertainment — a place to enjoy cricket betting during BPL season, spin the slots after a long day, or experience the excitement of live casino games with friends. We want it to stay that way for everyone who uses our platform.

At the same time, we recognise that for a small number of people gambling can stop being fun and start causing real problems — financial stress, relationship difficulties, and harm to mental health. o88 takes this seriously. We have built a range of tools directly into the platform to help players maintain control, and we have a dedicated support team trained to assist any player who reaches out with a concern.

Responsible gaming is not a legal formality at o88 — it is a core part of how we operate. The tools and policies described on this page are real, accessible features built into your account. We encourage every player to familiarise themselves with what is available and to use these tools proactively, not just in a crisis.

21+ Age Requirement

During the registration process, o88 requires all new players to confirm their date of birth. We may at any time request supporting documentation — such as a National ID card, birth certificate, or driving licence — to verify that a player meets the minimum age requirement. Where we cannot verify a player's age, we will restrict their account until verification is complete.

If you are a parent or guardian and believe that someone under 21 in your household has opened an account on o88, please contact our support team immediately at [email protected]. We will act promptly to close the account and return any funds. We also encourage parents to use device-level parental controls to prevent underage access to gambling sites.

Responsible Gaming Tools Available on o88

o88 provides a comprehensive set of tools designed to give you control over your gambling activity. All tools are accessible from your account settings once you are logged in, and changes to protective limits take effect immediately or within 24 hours depending on the type of limit.

Deposit Limits

You can set a maximum amount that you are permitted to deposit into your o88 account on a daily, weekly, or monthly basis. Once a limit is reached, further deposits are blocked until the limit period resets. You may reduce your deposit limit at any time and the reduction takes effect immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the increase comes into force, giving you time to reconsider.

Session Time Reminders

It is easy to lose track of time when you are playing. Session reminders allow you to set a maximum session length — for example, 1 hour or 2 hours — after which you will receive a clear on-screen notification reminding you that you have reached your limit and prompting you to take a break. You can dismiss the reminder and continue playing, or you can log out. The purpose is simply to keep you aware of how long you have been playing.

Time-Out Periods

If you feel you need a short break from gambling but do not want to close your account permanently, a time-out is the right tool. You can activate a time-out of 24 hours, 7 days, or 30 days directly from your account settings. During a time-out, you will not be able to log in, place bets, or make deposits. Your account remains intact and will reopen automatically when the time-out period expires. Time-outs can be extended but not shortened once activated.

Activity Statements

You can request a full activity statement from your account at any time. The statement shows your complete deposit history, withdrawal history, total bets placed, total winnings, and net profit or loss over any period you select. Seeing your actual numbers in black and white is one of the most effective ways to maintain an honest perspective on your gambling.

Recognising the Signs of Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts with dramatic losses — more often, it begins quietly with small changes in behaviour that gradually become harder to manage. The warning signs below are not a clinical diagnosis, but they are patterns worth being honest with yourself about. If several of these apply to you, we encourage you to use the tools available on this page or to speak with our support team.

• Gambling with money you cannot afford to lose, including using money intended for rent, food, or bills.
• Chasing losses — continuing to play in the hope of winning back money you have already lost.
• Gambling for longer than you planned, or finding it difficult to stop once you have started playing.
• Hiding your gambling activity from family members or lying about how much you have won or lost.
• Feeling anxious, irritable, or restless when you are not gambling, or gambling to relieve stress or escape from problems.
• Borrowing money to gamble, or neglecting work, studies, or family responsibilities because of time or money spent gambling.

Recognising these patterns in yourself is a sign of self-awareness, not weakness. The next step is to use the tools available to you or to speak with someone you trust. o88's support team is a non-judgemental first point of contact if you are not sure where to start.

How to Activate Responsible Gaming Tools

All responsible gaming tools on o88 are built directly into your account. You do not need to contact support to activate most of them — they are available to you at any time, in just a few steps:

1. Log in to your o88 account using your registered phone number or username and password.
2. Navigate to your account settings — usually accessible via the profile icon or the main account menu.
3. Select the 'Responsible Gaming' or 'Player Safety' section within your account settings.
4. Choose the tool you want to activate — deposit limit, session reminder, time-out, or activity statement — and follow the on-screen instructions to set your preferences.
5. Confirm your selection. Protective limit reductions and time-out activations take effect immediately. If you need help at any step, contact our support team at [email protected].

If you are trying to activate a self-exclusion and cannot find the option in your account settings, please contact our support team directly. Self-exclusion requests are always treated as a priority and will be actioned the same day.

Self-Exclusion — Taking a Full Break

Self-exclusion is the strongest responsible gaming tool available on o88. It allows you to block access to your account entirely for a minimum period of 6 months, up to a permanent closure. During a self-exclusion period, you will not be able to log in, place bets, deposit, or withdraw. Any active bonuses or promotional offers will be voided.

To request self-exclusion, go to the 'Responsible Gaming' section of your account settings and select 'Self-Exclusion', then choose your preferred exclusion period. Alternatively, email [email protected] with the subject line 'Self-Exclusion Request' and our team will process it immediately.

Any balance remaining in your account at the time of self-exclusion will be returned to your registered withdrawal method within 5 to 7 business days, provided all KYC verification requirements have been met. If verification is pending, contact our support team to resolve this before requesting exclusion.

Protecting Young People in Your Household

If you share a device or computer with young people, it is important to take steps to prevent them from accessing gambling sites. o88 takes its age verification obligations seriously, but parental controls at the device level provide an additional and important layer of protection. We recommend the following:

• Enable parental control software on shared devices. Many Android and iOS devices include built-in parental controls under Settings that can restrict access to specific websites and apps. Third-party apps such as Google Family Link provide additional control for parents of younger children.
• Do not save your o88 login credentials in a shared browser. Always log out after each session and do not allow your browser to remember your username or password on a device that others can access.
• Talk to young people in your household about online gambling. Open conversations about the risks of gambling — including the fact that losses are far more common than wins — are one of the most effective preventive measures available.

If you believe a young person in your household has already created an account on o88, contact our support team immediately. We treat all such reports seriously and will act without delay.

Getting Help — You Are Not Alone

If gambling has stopped being fun and has started to feel like a problem, please reach out. The most important step is the first one — acknowledging that something is not right and asking for help. There is no judgement here. Many people in Bangladesh and around the world have been through exactly what you are experiencing, and support is available.

Our support team is available 24 hours a day, 7 days a week. When you contact us about a responsible gaming concern, your message is treated with complete confidentiality. You will not be pressured to continue playing, and your account will not be penalised in any way for reaching out. We are here to help, not to sell.